PRIVACY & SAFETY

At Harper Bailey Soap, we understand the significance of privacy and safety. We are dedicated to safeguarding the personal information of our customers. Our privacy policy outlines how we use and protect your data, ensuring transparency and establishing trust. We utilize secure payment gateways and adhere to strict data protection standards to ensure your peace of mind.

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1. Introduction

This Privacy Policy explains how Harper Bailey Soap (“we”, “our”, “us”) collects, uses, discloses, and protects your personal information when you visit our website or make a purchase through our online store.
We respect your privacy and are committed to handling your information responsibly and in compliance with Australian privacy law.

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2. Business Details

Business Name: Harper Bailey Soap
ABN: 90 314 678 560
AICIS #: NIC515093
Location: South Burnett, Queensland, Australia
 

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3. Information We Collect

We may collect the following types of personal information:

• Identity Information: Name, billing and shipping address, and contact details.

• Payment Information: Processed securely through third-party payment providers (we do not store full credit card details).

• Order Information: Purchase history, product preferences, and delivery details.

• Website Information: IP address, browser type, device information, and site usage data through cookies and analytics tools.

• Marketing Information: Email preferences and communications when you subscribe to our mailing list or promotions.

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4. How We Collect Information

We collect information when you:

• Place an order or create an account on our website.

• Subscribe to our newsletter or marketing emails.

• Contact us through email, social media, or web forms.

• Interact with our site through cookies and analytics tools (e.g. Google Analytics).

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5. How We Use Your Information

We use personal information to:

• Process and deliver your orders.

• Communicate order updates and respond to enquiries.

• Send marketing updates (if you have opted in).

• Improve our website, products, and services.

• Comply with legal obligations or resolve disputes.

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6. Marketing and Communication

We may send marketing communications about our products, promotions, or updates. You can opt out at any time by clicking “unsubscribe” in any marketing email or by contacting us directly.

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7. Disclosure of Information

We only share personal information when necessary to:

• Fulfil orders (e.g. with payment processors, shipping carriers).

• Comply with legal obligations or prevent fraud.
  We do not sell, rent, or trade personal information to third parties.

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8. Data Storage and Security

We take reasonable steps to protect your data from misuse, loss, and unauthorised access.
All transactions are processed via secure, encrypted connections. However, no online system is completely secure, and you acknowledge that information provided is at your own risk.

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9. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. You can disable cookies in your browser settings, but some parts of the site may not function properly without them.

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10. Access and Correction

You may request access to, or correction of, your personal information by contacting us through the online form. We will respond within a reasonable timeframe in accordance with Australian privacy law.

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11. Retention of Data

We retain personal data only as long as necessary to fulfil the purposes for which it was collected or as required by law.

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12. Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

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13. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes means you accept the revised policy.

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14. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, contact us via our online contact form.