TERMS & CONDITIONS

1. Introduction

Welcome to Harper Bailey Soap (“we”, “our”, “us”). These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please do not use our website.

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2. Business Information

Business Name: Harper Bailey Soap
ABN: 90 314 678 560
AICIS #: NIC515093
Location: Australia
For questions, contact usthrough our website’s contact form.

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3. Products and Availability

All products are handmade in small batches. Minor variations in colour, design, or fragrance may occur — these variations are part of the handcrafted process and do not constitute defects.
We reserve the right to modify, discontinue, or limit the quantities of any product at any time without notice.

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4. Pricing and Payment

All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.
We accept payment via secure third-party processors (e.g., Square, Stripe, credit card). By providing payment information, you confirm that you are authorised to use the chosen payment method.
Prices and availability are subject to change without notice.

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5. Shipping and Delivery

Orders are processed within 2-3 business days, except during busy periods (e.g., Christmas, sale events, etc.). Shipping times vary based on location and carrier.
We are not responsible for delays caused by postal or courier services, customs, or other circumstances beyond our control.
Risk of loss passes to you once the order has been dispatched.

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6. Returns, Exchanges, and Refunds

Due to the personal nature of our products, we do not accept returns or exchanges for change of mind or scent preference.
If your item arrives damaged or defective, contact us within 7 days of delivery with a photo and order number. We will only offer a replacement or refund in accordance with Australian Consumer Law.
Refunds are processed to the original payment method once approved.

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7. Gift Cards and Promotions

Gift cards and promotional codes are non-transferrable/refundable, cannot be redeemed for cash, and must be used within the stated validity period.

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8. Intellectual Property

All content on this website—including text, images, designs, logos, and product descriptions—is the property of Harper Bailey Soap and protected by copyright law.
You may not copy, reproduce, or distribute any content without written permission.

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9. Limitation of Liability

To the extent permitted by law, Harper Bailey Soap is not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products or website.
Always read product instructions and ingredient listings before use. Customers with allergies or sensitivities should perform a patch test before applying products to the skin.

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10. Privacy

Your privacy is important to us. Personal information collected through this site is handled in accordance with our Privacy Policy.

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11. Governing Law

These Terms are governed by the laws of Australia, and any disputes shall be subject to the exclusive jurisdiction of the courts of Queensland.

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12. Changes to Terms

We may update these Terms at any time. Changes take effect immediately upon posting on this website. Your continued use of the site constitutes acceptance of the revised terms.